Support

Email support@veroptic.app. Please do not send patient photos; a description or a screenshot with the photo covered is enough. How each feature works is in the user manual.

The free trial

Why is "Veroptic" written across my exported photos?

That is the free trial. Until you subscribe, the Veroptic watermark is repeated across every exported photo and cannot be cropped off. Trial exports are for checking your work, not for publishing. Once you subscribe, export the case again and the watermark is gone. The export preview in the app shows exactly what you will get.

What does the free trial include?

Every tool in the app, for 3 cases, with up to 24 different photos exported in each of those cases. A case counts when its first photo is added. You can export a trial case again as often as you like. The trial needs no payment details and does not turn into a paid subscription by itself.

I deleted the app and my trial cases did not come back.

The count is kept on the device and survives reinstalling. Each device has its own trial; one subscription covers all of them.

I subscribed after using one trial case. Can I still use the other two later?

No. Subscribing ends the trial on that device, including any trial cases not yet used.

Subscriptions

How do I subscribe?

Tap or click Subscribe on the Free Trial card at the foot of the case list, or on the chip beside the case name. On a Mac you can also use Veroptic › Subscription…. Choose Pro Annual or Pro Monthly. Apple charges when you subscribe.

How do I switch between annual and monthly?

Open the subscription screen (iPhone and iPad: Settings (the gear) › Subscription; Mac: Veroptic › Subscription…) and choose Manage subscription, then pick the other plan in Apple's subscription settings. The new plan starts at your next renewal date, and you keep the current plan until then.

How do I cancel?

Choose Manage subscription as above, or: on iPhone or iPad open Settings, tap your name, then Subscriptions, then Veroptic; on a Mac open the App Store, click your name, then Account Settings › Subscriptions. Cancel at least 24 hours before the end of the current period to stop the next charge. The subscription stays active until the end of the period already paid for.

I subscribed, but the app still shows the free trial.

Open the subscription screen and choose Restore Purchases. Make sure the device is signed in to the Apple Account that bought the subscription.

Does one subscription cover my iPhone, iPad and Mac?

Yes, when they are signed in to the same Apple Account.

How often can I change my watermark logo?

Once every 14 days. Pro is made for one practice, so it keeps one logo, and a rebrand is covered. For an hour after choosing a new logo you can still swap it, to correct a wrong pick. The app says when the next change is possible.

Do I need iCloud?

No. Every feature works without it. With iCloud on, your settings and logo are the same on all your devices.

Refunds

Purchases are made through Apple, and Apple handles refunds at reportaproblem.apple.com.

Photos and cases

Where are my photos?

On your device, and nowhere else. Veroptic has no server. On iPhone and iPad each case is a folder in the Files app under Veroptic. On a Mac each case is a folder inside the case folder you chose when Veroptic first opened.

Do cases sync between my devices?

No. Each device keeps its own cases. Your settings (profiles, procedure list, custom views and your watermark) do follow you through iCloud when your devices use the same Apple Account.

What happens to my photos if I delete the app?

On iPhone and iPad they are deleted with it; export or copy anything you need first. On a Mac the case folder you chose stays where it is.

Are my originals changed?

No. Alignment, cropping, anonymizing, annotations and watermarks are applied only to the exported copy.

The Mac cannot rename a case.

Veroptic needs permission for the folder that holds your cases. If macOS asked to let Veroptic use your Documents, Desktop or Downloads folder and it was declined, turn it on in System Settings › Privacy & Security › Files and Folders › Veroptic.